Refund policy

30-Day REDSALT Elite Membership Money-Back Guarantee

Your first eligible REDSALT Elite membership order is covered by our 30-day money-back guarantee, starting on the date of delivery. Use REDSALT Elite consistently for at least 14 days before requesting a satisfaction return, and contact us within 30 days of delivery. This guarantee applies to the first eligible membership order, not one-time purchases or membership renewal orders.

What to return

You may open and use one bag to try REDSALT Elite. That one opened bag does not have to be returned, and no deduction will be made because it is not included. Please include it if you still have it, especially when reporting a product concern, so we can inspect it.

For a three-bag membership, return the other two bags unopened, the glass shaker and the massage ball. Pack these items together in the original shipping box and original packaging. For a one-bag membership, return the physical welcome gifts included with that order; the one opened bag is optional. Any other bags from the eligible membership purchase must remain unopened and be returned.

Keep your delivery box and packing materials for 30 days

Keep the original box and all protective packing materials from your first delivery for 30 days in case you request a return. We provide a prepaid return label, but not a replacement box or packing supplies. If you discard them, you will need to provide a suitable box, protective packing materials and tape at your own expense. Pack everything securely, especially the glass shaker, to help prevent breakage on its way back.

How to start your return

Email jacob@redsaltsupps.com with your order number and the reason for your return. We will confirm the return instructions and provide a prepaid return label before you ship the items back. Use the destination shown on that label. Please contact us before sending a return.

Inspection and refund amount

Once your return arrives at our return destination, we inspect the products and welcome gifts. When all required items are included and the return meets the conditions above, we issue a full refund of the amount paid for the eligible membership purchase.

If a required product or physical welcome gift is missing, its full retail price in effect when the order was placed will be deducted from your refund. Any bag other than the one permitted opened bag must be returned unopened to qualify. We will explain any deductions and issue the remaining partial refund.

No deduction applies to the one bag you are allowed to open and use, even when it is not returned. Deductions cannot exceed the amount paid for the eligible membership purchase, and we will not charge you an additional amount.

Refund timing

We will notify you after receiving and inspecting the return. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact jacob@redsaltsupps.com.

Damaged, defective or incorrect items

Inspect your order when it arrives and contact us immediately if an item is damaged, defective, tampered with or incorrect, so we can evaluate the issue and make it right. The 14-day trial requirement does not mean you should continue using a product that may be unsafe or is causing a concern. Contact us promptly in that situation. This guarantee does not limit any rights you have under applicable law.