Refund Policy

1. Introduction

At REDSALT, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we are committed to ensuring that any issues you face with our products are resolved swiftly and satisfactorily. This policy outlines how we handle refunds to ensure a transparent and fair process for our valued customers.

2. Eligibility for Refunds

We offer a full refund for any product that is defective or tampered with upon receipt. If you encounter a product in such a condition, you are eligible for a refund under the following conditions:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• You must provide proof of purchase, such as your receipt or order number.

3. Process for Requesting Refunds

If you have an issue with your order, please contact us at info@redsaltsupps.com. To expedite the process, please include the following in your email:

• Your order number.
• A brief description of the issue.
• Any relevant photos or evidence of the defective or tampered product.

Once we receive your email, a customer service team member will follow up with you to address your concerns and guide you through the refund process.

4. Refund Processing

After your refund request is reviewed and approved by our team, we will initiate a refund to your original method of payment. You will be notified when the refund has been processed. Please note, depending on your card issuer's policies, it may take some time for the refunded amount to reflect in your account.

5. Our Commitment to Satisfaction

At REDSALT, we are dedicated to ensuring that you are completely satisfied with your order. If there are any issues, please don’t hesitate to reach out. We are here to help and ensure that your experience with RedSalt is nothing short of excellent.